Frequently Asked Questions
Everything you need to know about your BASED beauty routine.
What makes BASED products different from other beauty brands?
We focus on 'back-to-basics' high-performance formulas. Every product is curated with clean ingredients, zero fillers, and is 100% cruelty-free to ensure your skin gets exactly what it needs and nothing it doesn't.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
What is your return policy?
We want you to love your skin. If you aren't satisfied with your purchase, we offer a 30-day return policy on all products, even if they have been lightly used.
Are your products safe for sensitive skin?
Yes, our formulations are dermatologist-tested and designed to be gentle yet effective. However, we always recommend performing a patch test on your inner arm before full application.
Do you offer international shipping?
Currently, BASED ships to the US, Canada, and the UK. We are working hard to bring our beauty standards to more countries very soon.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.